If you are not entirely satisfied with your purchase, we're here to help. Our products can be returned within 30 days of the original purchase of the product, except food items*.
To be eligible for a return, please make sure of the following:
• Product was purchased in the last 30 days
• Product is in its original packaging
• Product is not used or damaged
• You have the receipt or proof of purchase
• You obtained a Return Merchandise Number (RMN) from us
Products that do not meet these criteria will not be considered for return. To obtain a Return Merchandise Number (RMN), contact us by emailing info@waza-nyc.com. Then send the product with its original packing and the receipt or proof of purchase and the RMN number to: WAZA Online Shop, 43-31 33rd St, 4FL, Long Island City, NY 11101
Sale items: Unfortunately, sale items cannot be returned. Only regular price items can be returned and refunded.
Shipping charges: Shipping charges incurred in returning the product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from WAZA online store.
*Food Items Return Policy
Returns
No returns or exchanges are available once the order is shipped. If you receive a damaged or broken product, please contact by emailing info@dainobu.us with photos of the item(s) in question within 7 days. We will arrange for re-delivery after investigation with the delivery company.
Cancellations
We accept cancellations before we ship your order. Please contact us by email to info@dainobu.us with a request to cancel your order. Please note that we do not accept cancellations and no refund will be issued once the order is shipped.
